DELIVERY

Papouelli delivers orders world-wide using DHL for all shipping on a flat-rate basis.

We aim to dispatch UK orders within 24hrs (subject to stock availability and payment), to arrive with UK customers the next working day. You will receive an automatic email notification from DHL advising you of your tracking number. DHL Next day delivery in the UK is done from Monday to Friday. Orders that are received by 12.00pm will be dispatched for next day delivery, otherwise delivery will be the following working day. Please note next day orders received on a Friday will be delivered on Monday as DHL do not deliver on Saturdays.

You will be required to sign for the parcel as proof of receipt. If you are not available, a card will be dropped through your door stating how rearrange delivery.

FLAT-RATE DELIVERY CHARGES

UK (Including Isle of Wight, Isle of Man, Northern Ireland and Scotland): standard £6

UK (Including Isle of Wight, Isle of Man, Northern Ireland and Scotland): next day £12

The Channel Islands: 3-5 working days £20

Europe: 3-5 working days £25

USA: 1-3 working days £39

Rest of World Delivery: 3-5 working days £45

Please note that now the UK is no longer part of the EU, you will be liable for any import duty or other taxes, fees and charges that are applied in your country of receipt.

Should you refuse to accept delivery and we have to have the goods returned to us you will have to pay the return courier and any duty costs out of any refund we make to you.

We also offer a free collection service from any of our London stores. You will receive an email from us when your order is ready to be picked up at your chosen store. This will be no later than 3-4 working days after you place the order, but quite often sooner.